November 8, 2007
November Theme:
The process of software maintenance and documentation
Best Practices for Maintenance: Processes to Help the Majority of
the Application Work We Do
Mr. Johan Sundlof, Transition Manager,
Computer Aid, Inc.
Click for: Johan Sundlof's slides
Overview:
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75-80% of the work on a software application happens after the first release.
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Budgets for new development get squeezed, opportunities are constrained.
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So… how can we do this well, and use our resources to the best advantage?
Tonight's presentation focuses on how to deal
with a very common maintenance issue: Application maintenance teams
rarely have access to application design documents and/or specifications.
When taking on support for an application, the team has to consider
several factors when determining the effort level and content of ideal
support documentation. In a process called Application Knowledge Capture
(AKC), we examine what can be done to collect and document the essentials
needed for effective maintenance of an application - no more, no less.
While important, AKC is only part of a successful support transition
and the speaker will also cover other portions of the transition from
what is usually an ad hoc maintenance approach to a metrics-based
support methodology and how it operates.
About the Speaker:
Visiting us from Allentown, Pennsylvania, Mr.
Sundlof is a transition manager for Computer Aid, Inc. (CAI). (A transition
manager is a project manager who takes a new support engagement from
inception through staffing, support process development, application
knowledge transfer, and into its "production" phase.)
With a background in application development and customer relationship management, Mr. Sundlof is now a transition manager for CAI, handling total outsourcing and application maintenance engagements. In these engagements, Mr. Sundlof has gained significant experience in implementing and customizing CAI's Managed Maintenance methodology - a metrics-based support methodology which includes an Application Knowledge Capture component in its transition phase.
With a background in application development and customer relationship management, Mr. Sundlof is now a transition manager for CAI, handling total outsourcing and application maintenance engagements. In these engagements, Mr. Sundlof has gained significant experience in implementing and customizing CAI's Managed Maintenance methodology - a metrics-based support methodology which includes an Application Knowledge Capture component in its transition phase.